Customer service

AXA stands for complete service around machine tools! Sustainability has many facets. We guarantee this not
just through our products but also through our presales and after-sales service:

- Short reaction times
- the direct contact via our service hotline
- as well as our qualified service technicians

guarantee trouble-free machine operation.

In case of technical problems or need of spare parts please contact our service department:

Monday to Friday from 7am to 6pm
phone +49 2555 87-333
fax +49 2555 87-67
This email address is being protected from spambots. You need JavaScript enabled to view it.

You can also use our email request - describe your concern and we will contact you as soon as possible.

    We place great emphasis on sustainability. Thus, all repair work is carried out by service technicians at the AXA main factory in Schöppingen. The extensive specialist knowledge of our staff is the precondition for speedy repairs and so keeping machine downtime in your company to a minimum.

    AXA service technicians do not only repair at the main AXA factory – but also at customer premises. The implementation of highly sensitive instruments such as laser interferometers for accuracy checking naturally goes without saying.
 

    You can rely on AXA to provide you with that missing spare part for your machining centre – even decades later. The extremely high level of self-manufactured parts secures the lasting availability of spare and wearing parts.

    For example, in the case of a defect hollow shaft motor, we are in the position to deliver a replacement motor or replacement spindle from our warehouse in an exchange service.
 

    You own an AXA machining centre and wish to alter, adjust or adapt it? No problem – you can rely on us here as well. Thanks to our high level of manufacturing integration, we can customise each machine individually according to customer requirements – also in retrospect.
 

    You have a problem with your machining centre and require immediate help from an experienced service technician? Call us to enable us to view at or indeed inside your machine. Our ‘AXA TeamViewer’ software gives our service technicians the possibility to remotely assess the problem and even potentially solve it.

    Remote maintenance is possible alongside remote diagnosis via PC. You just need the corresponding hardware as well as the ‘AXA TeamViewer’ software .

    Your advantages:
    - Quick fault analysis and help from experienced AXA service technicians
    - Increased machine availability due to reduced downtime
    - Reduction of service costs

    Call us and find out more about this service.

    HINT: It is often helpful to provide picture material to localise the cause of failure. In this way you help AXA service to close in more quickly on the problem area when you provide pictures by email alongside the details of the problem. This speeds up the fault analysis and thus the corrective action as well.